CLIENT GIFTS

What is the typical turnaround time to dispatch?

Orders for our standard or logo gift boxes are typically dispatched the next day, and same-day dispatch is available for orders placed before 10 am. Our delivery partner Australia Post’s estimated delivery times are as follows:

• Melbourne & Sydney Metro: 1-3 Business Days
• Adelaide/Metro Queensland: 2-4 Business Days
• Regional Vic, NSW, SA, QLD: 3-7 Business Days
• WA/Other: 5-10 Business Days

For orders involving custom-branded gift boxes or unusual requests, we aim to dispatch within 3 weeks of design approval.

We understand the urgency of meeting deadlines, and can rush certain orders if necessary. If you're working towards a tight deadline, please reach out to James at 0432 940 928 or james@theneighbourscellar.com.au to confirm feasibility.

Why should I invest in branded gifts for my business?

Choosing to invest in branded gifts for your business has numerous advantages. It helps amplify your brand's reach and recognition, standing out amid the competitive market. Additionally, branded gifts promote customer loyalty, turning them into brand ambassadors. Moreover, it is a cost-effective marketing strategy, delivering continuous brand exposure to a broad audience. Investing in branded gifts fortifies your brand messaging, enhances customer relationships, and fuels business growth.

Can I send gifts direct to clients/recipients?

Certainly. You can select any delivery address within the country. Regrettably, we only offer single-address shipping through our online system. If you have multiple gifts going to various locations, please connect with James at 0432 940 028 or via email at james@theneighbourscellar.com.au. He will be happy to help.

For details on shipping options and timelines, please visit our shipping and delivery tab.

What is the difference between Ready Made vs Custom Create your own gifts?

Ready-Made Gifts: Our online collection features our ready-to-purchase, best-selling gifts. Each gift comes with volume-based discounts, applied automatically during final checkout. Our 'Create Your Own' option lets you customise gifts to align with your brand. Select your preferred packaging, products, and branding to transform our top sellers into the perfect client gifts!

Visit this link to shop our popular ready-made gifts!

Create Your Own Gift: Our 'Create Your Own' section lets you design a gift from the ground up, making it truly customised for you and your recipient! Follow our easy 5-step process to order with your custom selections. Ready to start designing? Click here to create your own custom gift now!

Is there a minimum if I want to add the custom-branded gift boxes?

Indeed, for custom-branded gift boxes, there is a minimum order quantity of 25 gifts. A dispatch lead time of 3 weeks applies to these orders.

No minimum order quantities are imposed for our standard gift boxes, which can be easily ordered online.

I received the wrong order / I made a mistake on my label?

Please email james@theneighbourscellar.com.au with your order # and any details that would help us out or call 0487 355 206.

My item has been damaged in transit? What do I do?

We do what we can to prevent this from happening but sometimes they decide to throw it off a bridge (not literally!). Please get in touch with james@theneighbourscellar.com.au, we will sort this out for you as quickly as possible and send out a replacement free of charge.

I have a discount code, where do I enter it?

Once you reach the checkout page (past your cart) you will be able to enter your discount code if you have one!

I am having problems with the website, What do I do?

Call James on 0432 940 928 or email james@theneighbourscellar.com.au and we'll be happy to help.

What are the minimum orders for each product?

We have no minimum order quantities for gifts with our standard or logo gift boxes.

To purchase custom-branded gift boxes, you need to order at least 25 items. To obtain a quote and discuss gift box designs, please reach out to James at 0432 940 928 or via email at james@theneighbourscellar.com.au.

At The Neighbours Cellar, we're always ready to cater to your needs, regardless of the size or complexity of the request. If you're seeking products not listed on our website or have a unique order request, please contact James.

Do you offer large order discounts?

Absolutely, we do! We are more than happy to offer substantial discounts for large orders.
If your order totals over $750, a 10% discount is automatically applied at checkout. For orders over $1,500, we offer a 12.5% discount, and for those grand orders exceeding $3,000, we offer a whopping 15% discount.
The best part? No coupon codes needed! Our system will apply these discounts automatically at the checkout past the cart. So go ahead, choose the best corporate gifts for your valued clients or employees, and enjoy the savings.

Same Day Delivery

How much?

this option depends on the location! you will be provided with a live cost at checkout.

When is this option available?

This option is available Seven Days a Week Monday through Sunday.

When would I use this option?

If you have left it late and the delivery is in Melbourne Metro. You can use the same-day delivery when ordered before 10 am.

What times of the day is the gift box delivered?

If you place your order before 10 am, we guarantee same-day delivery of your gift box. Orders placed after 10 am will be delivered the following day. (For example, if you order at 3 pm on Wednesday, your gift box will arrive on Thursday).

We cannot guarantee a specific delivery time however will pass on any requests to our drivers; gift boxes are typically delivered between 9 am and 6 pm.

What area does this cover?

This option covers the majority of Metro Melbourne however we only have a 50km limit from our facility in Melbourne’s South East.

What else?

Unfortunately, we cannot deliver to PO Boxes through this service. Please use our standard and express options for PO Box delivery.

Standard Shipping

How much?

$13.85

When is this option available?

This option is available to be delivered Monday-Friday.

When would I use this option?

If you’ve planned ahead and don't need your gift delivered by a certain date.

When will my gift box be delivered?

All gift boxes are dispatched the next day (same day if ordered before 10 am). Once with Australia Post the standard timeframes are estimates below:

Metro Melbourne & Sydney: 1-3 Business Days

Adelaide/Metro Queensland: 2-4 Business Days

Regional Vic, NSW, SA, QLD: 3-7 Business Days

WA/Other: 5-10 Business Days

What area does this cover?

This option is available Australia-wide.

What else?

As the majority of our gift packs include alcohol if no one is home at the time of delivery the gift box will be dropped off at the nearest Australia Post Local Post Office. It will remain there for 14 days to be collected. Updates will be provided to the number provided at checkout.

Express Shipping

How much?

$18.95

When is this option available?

This option is available to be delivered Monday-Friday.

When would I use this option?

If you’ve remembered you need a gift for the weekend and still have a couple of days to wait for the gift box to arrive. Ideally ordering Monday or Tuesday if you need it for the weekend.

When will my gift box be delivered?

All gift boxes are dispatched the next day (same day if ordered before 10 am). Once with Australia Post the standard timeframes are estimates below:

Metro Melbourne & Sydney: 1-3 Business Days

Adelaide/Metro Queensland: 1-3 Business Days

Regional Vic, NSW, SA, QLD: 2-3 Business Days

WA/Other: 3-6 Business Days

What area does this cover?

This option is available Australia-wide.

What else?

As the majority of our gift packs include alcohol if no one is home at the time of delivery the gift box will be dropped off at the nearest Australia Post Local Post Office. It will remain there for 14 days to be collected. Updates will be provided to the number provided at checkout.

We have an in-house design team ready to assist with basic label and gift box design. We provide multiple designs for your feedback and revisions, all at no extra cost.

Get in touch with James at james@theneighbourscellar.com.au or 0432 940 928 who can help.