How much does shipping cost?
Standard - $13.50 | Express - $29.50
What is your turn-around time?
All orders are dispatched next day (same-day if ordered before 10am). Once with the couriers, standard post estimates below:
Metro Melbourne & Sydney: 1-3 Business Days
Adelaide/Metro Queensland: 2-4 Business Days
Regional Vic, NSW, SA, QLD: 3-7 Business Days
WA/Other: 5-10 Business Days
Can I change my delivery address?
Yes, as long as it hasn't dispatched yet. Please email firstname.lastname@example.org with your order # and updated details
Where do you ship from?
My gift is delayed/lost/broken?
This can happen! Please get in touch with email@example.com, we will sort this out for you as quickly as possible!
I've left it late, how quickly can you deliver?
We do have both express couriers (aus wide) and same-day courier services (metro melb only). Express is usually 1-3 days aus wide. Same-day orders need to be ordered by midday!
I received the wrong order / I made a mistake on my label?
Please email firstname.lastname@example.org with your order # and any details that would help us out or call 0487 355 206.
My item has been damaged in transit? What do I do?
We do what we can to prevent this from happening but sometimes they decide to throw it off a bridge (not literally!). Please get in touch with email@example.com, we will sort this out for you as quickly as possible and send out a replacement free of charge.
I have a discount code, where do I enter it?
Once you reach the checkout page (past your cart) you will be able to enter your discount code if you have one!
I am having problems with the website, What do I do?
Call George on 0487 355 206 or email firstname.lastname@example.org and we'll be happy to help