SHIPPING FAQs

How much does shipping cost?

Standard - $13.85 | Express - $19.85

What is your turn-around time?

All orders are dispatched next day (same-day if ordered before 10am).

Once with the couriers, standard post estimates below:

Metro Melbourne & Sydney: 1-3 Business Days
Adelaide/Metro Queensland: 2-4 Business Days
Regional Vic, NSW, SA, QLD: 3-7 Business Days
WA/Other: 5-10 Business Days

Express deliveries within 1-2 business days.

Same-day delivery option for Melbourne (Order before 11am) & Select "Go People Same-Day Delivery"

Can I change my delivery address?

Yes, as long as it hasn't dispatched yet. Please email george@theneighbourscellar.com.au with your order # and updated details

Where do you ship from?

Melbourne, Victoria

My gift is delayed/lost/broken?

This can happen! Please get in touch with george@theneighbourscellar.com.au, we will sort this out for you as quickly as possible!

I've left it late, how quickly can you deliver?

We do have both express couriers (aus wide) and same-day courier services (metro melb only). Express is usually 1-3 days aus wide. Same-day orders need to be ordered by midday!

OTHER FAQs

I received the wrong order / I made a mistake on my label?

Please email george@theneighbourscellar.com.au with your order # and any details that would help us out or call 0487 355 206.

My item has been damaged in transit? What do I do?

We do what we can to prevent this from happening but sometimes they decide to throw it off a bridge (not literally!). Please get in touch with george@theneighbourscellar.com.au, we will sort this out for you as quickly as possible and send out a replacement free of charge.

I have a discount code, where do I enter it?

Once you reach the checkout page (past your cart) you will be able to enter your discount code if you have one!

I am having problems with the website, What do I do?

Call George on 0487 355 206 or email george@theneighbourscellar.com.au and we'll be happy to help