Build Your Own Personalised Alcohol Gift Box

Absolutely! Our gift packs are perfect for any occasion, thanks to the ability to personalise labels and customise the gift box. Whether it's a birthday, engagement, Mother's Day, graduation, housewarming, wedding, Christmas, or any other special event, our personalised gift packs are designed to suit all your gifting needs.

Once your order is placed, you'll receive a confirmation email with a tracking number. You can use this to keep an eye on your package’s journey to its destination. Any issues at all you can give us a buzz, live chat us or shoot an email through and we're happy to help.

Definitely! We provide bespoke corporate gifting options that can be tailored to your business needs, whether for clients, employees, or events. Jump onto our "Corporate" page from the website menu and contact us for more information on customisation and bulk orders.

We offer a variety of payment options for your convenience, including major credit cards like Visa, Mastercard, and AMEX, as well as Google Pay and PayPal. We also offer Afterpay for those who prefer to buy now and pay later.

We strive to ensure complete satisfaction with your purchase. If you encounter any issues with your order, such as damage during transit or a product defect, please contact us within 48 hours of delivery. We'll work swiftly to resolve the issue, whether that means sending a replacement or offering an alternative solution. Please note that due to the personalised nature of our products, we cannot accept returns based on change of mind.

We're here to help! You can reach our customer service team through our website's contact form, via email at george@theneighbourscellar.com.au, or by calling George at 0487 355 206, or by chatting to our livechat option on our website. Our team is dedicated to providing timely and helpful responses to all your inquiries and concerns.

The Neighbours Cellar is more than just about memorable gifts; we're committed to making a positive impact. With every order, we donate $2 to charity, proudly raising over $18,000 so far! Our current partnership is with The Lighthouse Foundation, an organisation dedicated to supporting those in need and fostering connected communities. We believe in the power of thoughtful gifts to not only delight our customers but also to contribute to the greater good. Our dedication to charity underlines our core value of creating a more connected, caring society.