Shipping

We use premium courier services to mitigate delays and issues in transit. The estimated costs are below:

Aus Wide Metro Areas: $7 - $12

Regional Areas: $13 - $22

Express: $20 - $35

We aim to fulfill all orders within 2 business days. Once with the courier service, please see estimates below:

Metro Melbourne: 1-3 Business Days
Sydney/Adelaide:
2-4 Business Days
Regional VIC & NSW / SA / QLD: 3- 7 business days

OTHER: 7 - 10 business days

Not a problem (as long as it hasn't dispatched yet!!). Please email us on jgcontact@theneighbourscellar.com.au and we'll happily change that over for you.

We ship from Melbourne, Australia

You should have received a tracking email once your parcel was sent. Please check this or if it has been over 7 days please contact us on jgcontact@theneighbourscellar.com.au

Local Pick-ups are not possible at the moment!

Returns

We will happily accept returns if the received item is not what you had in mind or wanted. We will need to receive a request to return within 14 days of receipt of item and ensure that it is returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

It is occasionally possible that your parcel might be damaged in transit. If so, we are happy to send out a complete replacement for you. Please send through an email and image to jgcontact@theneighbourscellar.com.au.

OTHER

Once you reach the check out page (past your cart) you will be able to enter your discount code if you have one!

From time to time our website, like all others on the world wide web go down. Please contact us by using the chat feature or via email at jgcontact@theneighbourscellar.com.au

We source all of our wines, add ons, gift boxes (you name it!) from Australia. Check out our about us page for more details on each item!