SHIPPING AUSTRALIA WIDE - FAQS FOR SHIPPING ESTIMATES

IF YOU'VE STILL GOT A QUESTION, PLEASE USE THE LIVECHAT OPTION
or click here

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WHERE DO YOU SHIP TO?

Everywhere. As long as it's within Australia. 

Shipping estimates will be provided at check-out but a rough shipping guide* is below:
  
Melb/Syd Metro: 1-3 days
VIC/NSW/SA/TAS: 2-5 days
QLD/WA/OTHER: 3-6 days

*these can be subject to the occasional delay.
We do not ship to PO Boxes.

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Can I get a completely custom design for an upcoming occasion?

Absolutely!
If ordering in bulk, please contact us with your brief:

jgcontact@theneighbourscellar.com.au

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DO YOU OFFER BULK ORDER DISCOUNTS?

Sure do! 
If you're ordering more than five bottles please email with your brief to:

jgcontact@theneighbourscellar.com.au

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HOW EXPENSIVE IS SHIPPING?

We use a premium courier service to ensure your items arrive safely and as quickly as possible.
Depending on location, these are rough estimates below:

Metro Areas: $6-$10
Regional Areas: $10-$18
Express Shipping: $15-$30

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DO YOU OFFER EXPRESS SHIPPING?

We certainly do. With DHL & TNT.

These services usually deliver within 1-3 days from ordering. 

As a general rule, it will be ~$10 more expensive for this option.

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CAN I GET A REFUND?

If you aren't happy or your item has been damaged In transit, please do let us know (occasionally parcels have a rough journey)

We will either offer you a full refund or replace the item urgently for you. 

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having difficulties with the website?

From time to time our website has a little tantrum.

Please contact us by using the chat feature or via email at jgcontact@theneighbourscellar.com.au

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WHERE DO YOU SOURCE YOUR PRODUCTS?

We love Australia & we love local!
It's so important to us to support local businesses like ourselves.

We can proudly say that all our wines, gift boxes, add ons and more are from local Australian suppliers. 
The only exception is our candles.. but they're only shipped from our neighbours across the ditch.

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what if i have feedback?

Our parents have always said feedback is a gift. 

We let our community do the talking. We post all the reviews, good or bad - so you have full transparency. 

Hit us up if you think we can improve something. 

THANKS FOR YOUR SUPPORT!